Creating Easy Access to Resources for Restaurants
What is the Community Hospitality Partnership (CHP)?
City and state officials working together with restauranteurs and their neighbors to create a vibrant, safe and informed partnership.
- To create a forum of openness with restaurateurs to exchange ideas, best practices and provide necessary assistance for business Start-up and growth
- To train and educate entertainment establishments (closing past midnight) and develop a partnership among the restaurateurs, citizens and all other stakeholders
1 » Outreach: available resources offered to small businesses including:
- Seminars and Trainings: Stage of Business, Industry, Subject Matter
- Business Café’s: Networking, Start-Up Assistance, Navigating City Resources
- One-on-One Technical Assistance
- Access to Capital: Microgrant Program, Façade Improvement Program, Small Business Loan program (administered through third party)
2 » Concierge function: assistance for City processes
- Conditional Use Permit for entertainment/nightclub, the applicant will have to set up a pre-application meeting with planning and a Development representative. Development will then offer concierge services to applicant and will accompany him through the process. The Concierge service is intended to provide information and direction about the review process that will help developers and neighborhood residents foster a higher level of
- Assist restaurateurs achieve government approvals on the most efficient and effective way and will accompany them through the permitting process until a Certificate of Occupancy is issued.
- Briefings on small business services that are offered through Department of Economic Development and in particular the Business Cafés (as outlined in Outreach section).
3 » Conditional Use Permit Process (CUP) Group: Planning & Development
- Join in a full discussion of the processes as well as services the City has to offer. Staff will also clearly detail the responsibilities of the operator and managers of the establishment to maintain a responsible operation and explain the consequences of failure to abide by the conditions set forth in the Conditional Use Permit. If the Conditional Use Permit is for a nightclub or an entertainment establishment past midnight, applicants will be provided training to be scheduled after the Planning Commission Public Hearing.
4 » Prevention function: CHP Committee & Team Norfolk Members
- Development of responsible operator training module:
- Emphasis on how to be a good entertainment establishment owner to your neighbors.
- Team Norfolk will offer the training every two months on Monday evening (Different locations to be determined).
- Training session will include the following:
- Overview-Purpose of training—Facilitator/Champion
- Review of Conditional Use Permit Requirements—Planning (process to obtain one, standard provisions, specific provisions, change of managers, required floor plan, no promoters)
- Key Provisions of the Fire Code—Fire Marshal (blocked exits, overcrowding, keeping count, egress, range hoods and fire suppression)
- ABC Requirements—ABC Agent (overserving, underage, disorderly behavior, drugs)
- Health Requirements—Environmental Health Supervisor (food manager, food handlers, food safety, equipment requirements)
- Commissioner of Revenue—COR Supervisor (meals tax, business license, business personal property, admission tax)
- NPD—Police Supervisor (crowd safety, queue line, exterior issues, promoter concerns)
- Establishment Operator---Best Management Practices suggestions from industry representative
Training Program Under Development
At the end of the training, a certificate of completion and a storefront sticker “Community Hospitality Partner” will be issued. Details coming soon – please sign up to be a partner (top of this page) to assist us in contacting you!
Future Community Partner Training module:
- Will be administered by the CHP Committee, Team Norfolk & Neighbors Building Neighborhoods Academy
- Will include the community partner training in Neighbors Building Neighborhoods (NBN) Academy as a course. TN will develop the community training module while developing the one for operators during the work sessions. Civic leagues, business associations and neighbors living close by entertainment establishments will be invited to participate.